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Comments or Suggestions?
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Turn Customer Complaints Into More Sales
By Bob Leduc
Customer complaints can cause you to lose future sales from
customers and from everybody else who hears about their bad experience. Or you can turn customer complaints into more sales from these same customers and the people they influence. How you handle your customers' complaints determines which of these two results you get.
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Start Selling More!
By Kevin Temple, President of ValueVision Associates.
"Most companies with complex solutions still make 80% of their revenue from 20% of their products. This is usually a challenge because the customer is not looking to spend more, and the sales person is usually not comfortable selling that portion of their solution portfolio," says Kevin Temple, President of ValueVision Associates, creators of the Value Selling framework.
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Closing the Sale
By Linda Richardson, Founder and CEO of Richardson.
We have all heard "He/she is a closer." There are salespeople who are Really good at closing and others who find it much more difficult to close. In the current business environment, even the closers are finding it harder to close.
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Cold Calling Is Like Fishing
By Dennis R. Kyle, Founder, www.PositiveResults.com.
If you’ve ever been fishing, then you know the dedication it can take to catch your first fish on any given day. I specifically remember many occasions as a boy fishing with my father in Lake Erie and literally spending hours waiting for the first bite.
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Retaining Rules
By Paul Dorf
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Partner Relationship Management: The Next Business Revolution?
By Josh Krist, Content Contributor, SalesLobby.com.
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