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Featured Article


Sales Process Management - The Natural Evolution of Sales Force Automation
By Gilbert E. Cargill, Senior Vice President of Sales and Marketing, Salesnet
Software alone does not improve sales productivity. In order to maximize your ROI, you must marry methodology with technology.

The Foundation for CRM Efforts – Building the Customer Data Warehouse
By Ro King, Executive Vice President, Quaero, LLC
Data warehouses are the foundation of CRM but their implementation can be risky and expensive. Ten ways to effectively implement a customer warehouse are listed below.

Make Your Web Site a Sales Tool
By Thomas Wood-Young, MBA, President, Wood-Young Consulting
To survive in today's business world, companies must design marketing plans to take full advantage of the most powerful marketing tool of the new millennium - the Internet.

Online Sales Psychology That Works
By David Gikandi, CEO, SearchPositioning.com
People run on a common psychological framework. Learn how you can use this to boost online sales.

Keeping in Touch with Your Customers - Extending CRM Through Your Channel Partners
By Michael Johnson, CEO, InfoNow Corporation

Have You Hugged Your C-Web Lately?
By Bob Thompson, President, Front Line Solutions

Previous Articles ----->

Customer Retention Programs

Using CRM and PRM in a Weak Economy

Are Sales Organizations “Team” Crazy?